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If you’re logged out:

1. Open the app and enter your mobile number
2. On the passcode screen tap ‘Forgot your passcode’
3. Complete the security step to verify your identity
4. Create your new passcode

If you’re logged in:

1. Tap your profile icon on the top-left of the home screen
2. Tap Security
3. Tap ‘Update’ next to Passcode
4. Complete the security step to verify your identity
5. Create your new passcode

Remember, never share your passcode with anyone!

If you’re still having issues resetting your passcode, please reach out to our support team for further assistance.

We hope you’re enjoying using MonieWorld. However, if you do decide to close your account, be aware that it’s permanent and that once your account is closed, you won’t be able to log in or access any data.

To close your account:

1. Withdraw any money you have in your GBP account. You won’t be able to close your account until your balance is zero.
2. Tap your profile icon on the top left of the home screen
3. Tap Security
4. Tap Account closure
5. Tap Close my account
6. You'll be asked to enter your passcode for security to confirm your identity

After completing the process, your account will be closed.

Please feel free to reach out to our customer support team if you need any help during the process.

1. Tap your profile icon on the top left of the home screen
2. Tap Notifications
3. Select the types of notifications you want, and how you to receive them

1. Open the MonieWorld app on your new device
2. Log in with your existing account credentials
3. Follow any on-screen prompts to verify the new device
4. If you do log in to your MonieWorld account on a shared or public device, for your security we recommend you unlink it via your security settings as soon as you’ve finished using it.